What we apply, and what we have not yet obtained
Most food websites display certification logos without stating which are held by whom, or for which establishment. We have chosen the opposite: two columns, and nothing in between.
What we apply, and what we have not yet obtained
| Subject | What we apply | What remains to be obtained or published |
|---|---|---|
| Identify the source | We only list a product once we have identified its supplier, its origin and the conditions under which it is prepared. | Publishing the list of our approved suppliers, which requires their written agreement and verification of their own approvals. |
| Maintain the cold chain | We state the storage regime we genuinely maintain for each product, and we turn down an order whose temperature we cannot hold. | Our negative cold storage capacity, currently being installed. Until it is in service, deep-frozen remains shown as «in development». |
| Document batches | We ask our suppliers for the elements that link a batch to its origin, and we keep them. | A formalised, auditable traceability system, with written procedures and standardised records. |
| Verify before exporting | For each destination we verify in advance the approved countries and establishments, the certificates required, import controls, labelling and applicable traceability. | The approvals and establishment numbers that would allow us to operate directly towards certain markets. |
| Handle discrepancies | A discrepancy found on receipt is recorded and dealt with together with the supplier and the client. We do not deal with a discrepancy through silence. | A written complaints procedure, with binding handling times. |
An unverified claim costs more than a silence
In international food trade, a false claim about an approval or a certification does not end in a bad review: it ends in a blocked container, destroyed goods and a lost client.
That is why we prefer to write «to be confirmed» where many write a certainty. A professional buyer can read that difference, and knows what it is worth.
The applicable rules do not depend on us: they are published by the competent authorities. These are the ones we consult, and which you can consult too.
A particular requirement in your market?
Tell us which one. Documentary requirements are often what decides feasibility, well before price.